Refund policy




Returns
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Refund and Exchange Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags still attached
  • In its original packaging

Shipping and Return Label Fees

  • Customer Responsibility: Original shipping costs and return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.

How to Start a Return

To start a return, you can contact us at : grindstone.grooming.co@gmail.com

If your return is accepted, we will send you a return shipping label (the cost of which will be deducted from your refund), as well as instructions on how and where to send your package.

Important: Items sent back to us without first requesting a return will not be accepted. All authorized returns must be sent to the following address:

P.O. Box 65

Springville, IN 47462

Restrictions
- We cannot accept opened product shipped back to us due to the nature of the bath and body care products.  We will gladly issue store credit or an exchange for damaged items.

- We cannot accept returns on opened or worn/ used apparel/hats/mugs.  Please made sure you are ordering the correct size and variation you need before placing order.  In the event the item is damaged/defective we will work closely with the customer to see what options are available.

Damaged Items / Missing or Stolen Packages
- If your order arrives damaged, please reach out via messaging on our site or email within 7 business days of delivery with images of the package and its contents, along with a description of the issue.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item. Please note some items are extremely limited and may sell out quickly so understand that in some instances an exchange for the same item or different size may not always be possible.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days, minus the cost of the return shipping label if one was provided. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at grindstone.grooming.co@gmail.com

 

Shipping
If you are approved for a refund or store credit shipping costs will NOT be refunded. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.